Transwarranty Finance Limited
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Regulatory Disclosures

Grievance Redressal and Escalation Process

How to raise a concern, request a callback from our Customer Service Manager, and escalate to the Grievance Redressal Officer for a final resolution.

Handled byCustomer Service Desk
Callback TAT24–48 hours
EscalationGrievance Redressal Officer
1

How complaints are handled

All complaints / grievances received from various channels are catered to by the customer service desk as per the grievance redressal procedure.

2

Request a callback from the Customer Service Manager

In addition, you can request the customer service desk — using touch points such as call, e-mail or Live Chat — to arrange a callback directly from the Customer Service Manager of the Company to escalate your issue.

Callback within
24–48 hours

The Customer Service Manager of the Company personally calls you to provide a final resolution or a further resolution timeline for your complaint / grievance.

If a department is involved
2–5 business days

Where the Customer Service Manager needs to co-ordinate with a particular department, you will be informed and given a final resolution or further resolution timeline within this period.

3

Escalate to the Grievance Redressal Officer

If the issue is not resolved by the steps above, please contact:

Grievance Redressal Officer
Suhas Borgaonkar
022 40010900
Explore other policies

Part of the Transwarranty Finance Limited policy and disclosure framework.

POLICY 01 Fair Practices Code Our commitment to transparent, fair and responsible conduct across every lending product, channel and partner. Read policy → POLICY 02 Interest Rate Policy How we price loans fairly and transparently, and the disclosures every borrower receives. Read policy → POLICY 03 Penal Charges Policy How penal charges for material non-compliance are determined, disclosed and reviewed. Read policy → POLICY 04 Privacy Policy What personal data we collect, why we process it, and the choices and rights available to you. Read policy → POLICY 05 Data Storage and Retention Policy How customer data is stored in India, retained for approved periods and securely destroyed. Read policy → POLICY 06 Grievance Redressal Policy A free, accessible and time-bound way to raise concerns and escalate to the RBI Ombudsman. Read policy → POLICY 07 Recovery Agent Code of Conduct The standards of conduct binding everyone who performs recovery activity for the Company. Read policy → POLICY 08 Terms of Use The terms that govern your access to and use of our website and applications. Read policy → POLICY 09 Cookie Policy The cookies and similar technologies we use, and how you can manage your choices. Read policy → POLICY 10 Disclaimer Important information about our regulatory identity, pricing indications and fraud safety. Read policy →