Policy 08

Website and App Terms of Use

The terms that govern your access to and use of our website and applications.

Policy ownerLegal / Compliance
Version[INSERT VERSION]
Effective date[INSERT DATE]
Next review[INSERT DATE]
1

Acceptance and eligibility

By accessing [INSERT WEBSITE / APP NAME AND URL], you agree to these Terms. You must be at least 18 years old and legally competent to contract. If you act for an entity, you confirm authority to bind it. If you disagree, do not use the service.

2

Information and applications

Website content is general and indicative. Submitting an application does not create a right to credit or bind the Company to approve, sanction or disburse. Approval remains subject to KYC, credit assessment, documentation, available schemes and applicable law. The personalised KFS, sanction letter and executed loan agreement prevail over general website content if inconsistent.

3

User obligations

  • provide complete, current and accurate information and documents;
  • use only your own or duly authorised identity, device, bank account and contact details;
  • protect credentials, OTPs and device access and immediately report suspected compromise;
  • not upload malware, scrape, reverse engineer, disrupt security, impersonate another person or use the service unlawfully;
  • not rely on cached or third-party copies of rates, offers or policies.
4

Electronic communications and records

You consent to receive transactional communications and documents through registered email, SMS, app notifications, WhatsApp or other permitted channels selected in the journey. Electronic records, acknowledgements and signatures may be used as permitted by law. Marketing preferences may be managed through [INSERT OPT-OUT CHANNEL].

5

Intellectual property and third-party links

The Company or its licensors own the service, branding, content and software. A limited, revocable, non-transferable right is granted for personal lawful use. Third-party links / services are governed by their own terms; inclusion does not necessarily imply endorsement.

6

Availability and liability

The Company seeks reliable and secure access but does not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, the Company will not be liable for indirect or consequential loss caused solely by unavailable service, external networks or unauthorised user conduct. Nothing excludes liability or customer rights that cannot legally be excluded.

7

Suspension, governing law and contact

Access may be suspended for security, misuse, legal or maintenance reasons. These Terms are governed by Indian law. Courts / tribunals at [INSERT JURISDICTION], subject to mandatory consumer and statutory forums, will have jurisdiction. Customer complaints remain governed by the Grievance Redressal Policy. Contact: [INSERT LEGAL / SUPPORT CONTACT].

Drafting basis

Information Technology Act, 2000 and applicable rules; Indian Contract Act, 1872; Consumer Protection Act, 2019 and e-commerce rules where applicable; DPDP framework; RBI lending and digital-lending directions.

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Part of the Transwarranty Finance Limited policy and disclosure framework.